The Power of Empathy - Home

About Empathy...

Importance and Benefits of Empathy

Empathy is the capability to accurately comprehend others thoughts and feelings and enable others to feel understood. Empathy is the foundation of leadership and it is essential to effective interpersonal communication and relationships.

About Philip Lai (黎俊康) -

Author of "The Power of Empathy" & Principal Trainer

  • Held senior regional leadership positions at Oracle, General Electric Company, and Personnel Decisions International
  • Bachelor of Social Work, Master of Education (Counselling Psychology), Post-Graduate Certificate in Business Administration
  • Author of "The Power of Empathy" published in China in 2016
  • Specialized in development workshop design, delivery, and train-the-trainers
  • Dynamic speaker and facilitator across cultures
  • Certified in MBTI, "7 Habits of Highly Effective People", DiSC
  • Speaks fluent English and Chinese (Mandarin & Cantonese)
  • Based in Mississauga, Ontario, Canada

About Helen Chen (陳青) -

University Lecturer & Principal Consultant

  • Organisational Psychologist (Ph.D., I/O Psychology) with extensive consulting and field experience in talent management and organizational development initiatives across continents
  • Started her career as an internal OD practitioner for a US-based multinational company, focusing on performance management and organizational change initiatives
  • Joined a consulting firm and thrived in the role as a HR consultant. She established partnership with global companies such as GE, BASF, Sanofi and Husky, delivering consulting projects focused on talent management initiatives
  • Subject matter expert in competency modeling, leadership assessment and development, curriculum design, workshop facilitation and executive coaching
  • Speaks fluent English and Chinese (Mandarin & Cantonese)
  • Based in Mississauga, Ontario, Canada

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